• To deal with straightforward change

• Change helps you relearn to do something new

• To adjust to change by modifying your habits and beliefs

• To use change to make you more creative and flexible

• and much more...

Changing to Become a Successful Organization

Doing business as usual will not work in a changing environment.  In today's changing global dynamics it is vital that businesses develop a simple strategy to succeed.  Dr. Harry guides you through the intricacies of each facet of doing business as a successful organization.  He helps you...

• Understand the basic paradigms of change

• Discover the first rule of business

• Find the areas in your organization that must change to be successful

• Learn how to seek, welcome and take advantage of change

• and much more...

LEADERSHIP SKILLS

Moving From Managing to Leading – It's Easier Than You Think

There is a huge difference between managing and leading.  Many successful managers have a difficult time making the shift to leadership.  In this insightful and fresh presentation, Dr. Harry employs practical and humorous stories to illustrate successful approaches to making the transition from managing to leading.  He helps you...

• Discover the four traits all great leaders share

• Understand which leadership style is best for you

• Learn the keys to becoming a problem solving leader

• Employ the strategies of leading when times get tough

• and much more...

Inspiring Leadership in Groups

Leading groups to follow a vision is the task most leaders find most daunting.  Questions like "How do I get my people to believe in my mission?" or "What's the best way to communicate with my team?"  In this session Dr. Harry helps you understand the successful methods of getting things done through other people.  He shows you how you can...

• Learn the two types of communication that all people use

• Discover how to speak so that others follow

• Explore how positive feedback becomes the fuel of high performance

• Understand how to deal with unacceptable behavior

• and much more...

MANAGEMENT SKILLS

Phenomenal Customer Service

Quality customer service is the foundation upon which an organization's success and profits are built.  Phenomenal customer service means taking your product or service to a level that guarantees loyal customers.  Dr. Harry offers tips to: 

• Discover why phenomenal service is random and unexpected

• Learn how to invite your customer to become involved

• Understand how your service or product can create compelling word of mouth

• Gain skills in helping your customers make lifetime buying decisions

• and much more...

Keys to Effective Communication – It's Much More Than Just Words

Researchers have found that 93% of communication is non-verbal.  That means the words we use are only seven percent of what we are trying to say.  To become an effective communicator you have to learn and master the skills of non-verbal communication.  Dr. Harry helps you on the path to… 

• Discover the three ways people take in information

• Understand what body language really means

• Learn how to accurately read any face in 60 seconds

• Pick up tips on how to become a complete communicator

• and much more…

MARKETING SKILLS

How to Write a Workable Marketing Plan

Do you have a marketing plan? Any business must always plan ahead, either to capitalize on its success or to reverse the trend if not successful.  Planning and working your plan are the keys to success.  Plans can be very complex or simply written.  Just so long as it is a written plan.  Dr. Harry takes you through the steps of writing a workable marketing plan where you can...

• Learn the three major reasons for having a marketing plan

• Discover the keys to a well written mission statement

• Understand how to look at your business from the outside in and from the inside out

• Pick up new ideas about planning with the budget in mind

• and much more…

Selling Skills – Going From Excellent to Outstanding

There are many excellent salespeople in the marketplace today, but only a few can be called Outstanding.  Professional selling demands growth and development from those who choose the profession.  In this very interactive session, Dr. Harry takes you through the secrets of successful selling – communication. He helps you to...

• Discover why 93 percent of sales communication is nonverbal

• Gain the knowledge that allows you to read your customer's nonverbal signals accurately

• Understand how to sell better using the skills of physiognomy

• Learn how to make amazing and persuasive presentations

• and much more…

FINANCIAL MANAGEMENT SKILLS

Three Steps to Increasing Your Bottom-Line Profits

Making a profit is the name of the game.  You can do every else right, but if you're not making a profit you're soon be out of business.  Increasing your profits begins with looking at your bottom-line.  In this interactive session, Dr. Harry shows you the secrets to becoming a profitable organization.  Now you'll be able to... 

• Discover the only three ways to improve profits

• Understand what your true costs are and how they impact your pricing

• Discover the reasons why you must take a physical inventory

• Learn how to control the real killer of companies – payroll

• and much more...

Sure I'm Making a Profit, But Where's the Cash?

Making a profit in business is essential, but understanding cash-flow is critical to survival.  In fact, it is possible be profitable and still go out of business.  Knowing where the cash comes from and where it goes are the keys to making your cash flow.  In this session, Dr. Harry shows you the simple rules to keep the cash circulating through your organization's veins.  He offers tips on how to...

• Understand why you are making a profit, but don't have any cash

• Learn how inventory and accounts receivable impact cash flow

• Find out how 3 financial statement expense entries impact your cash flow

• Discover how improving profits can increase cash flow

• and much more...